Legal & Account Questions
We collect your name, phone number, email address and birth date for account verification. When you add a payment method, we record your JazzCash, Easypaisa or Raast wallet identifier and transaction history. This data lets us verify your identity, process deposits and withdrawals, and comply with local record-keeping rules.
Deposits flow through encrypted channels directly to our payment partners. We never see your full wallet number; only a secure token confirms the connection. Your transaction history is logged in your account for verification. If a deposit fails, contact support with the transaction reference from your wallet.
Withdrawals to your registered JazzCash, Easypaisa or Raast wallet are processed after manual verification of your identity and account balance. Speed depends on your payment method and your bank's processing time, usually within hours. Contact support with your withdrawal reference if a payout doesn't arrive within the expected timeframe.
You can update your email, phone number and password through account settings at any time. Contact support to request deletion of your data or a full export of your account history. Some data, such as transaction records, must be kept by law; we'll explain what can be removed and what must stay.
You can close your account at any time through settings. Any balance in your wallet will be held for a set period before we process a final withdrawal to your registered payment method. Inactive accounts are monitored for security; if suspicious activity is detected, we'll contact you to verify.
Yes, we use cookies to keep you logged in across sessions on mobile and desktop. These allow you to jump back into the lobby without re-entering credentials each time. You can clear cookies in your browser settings, but this will log you out and slow down your next login.
Use the data request form in your account settings or email support with details of your concern. We respond to all inquiries within a reasonable timeframe. For requests about data deletion or export, include your account username and registered email so we can verify your identity.
